Standard shipping from $5.29 · Express from $9.99 20% off your first order — code EVERGREEN20

EvergreenSupplement Company
Contact

Returns

Damaged, defective or incorrect items

If your order arrives damaged, defective, misprinted or incorrect, contact us within 30 days of delivery. Include your order number, which product and how many are affected, a photo of the problem and a short description. Once we confirm the issue, we'll ship you a free replacement. If the replacement also arrives defective, we'll refund your original payment method.

Lost packages

If your order hasn't arrived, contact us within 30 days of its estimated delivery date. If tracking doesn't show it as delivered, we'll investigate with the carrier and send a replacement or a refund. We can't replace or refund packages that tracking shows were delivered to the address on the order.

Before you order

Every order goes into production as soon as it's placed, so we can't cancel or change an order, including its shipping address, after checkout. Please double-check your items and address before you pay.

What we can't refund or replace

  • Change of mind or the wrong item ordered. Our products are consumable health items made to order, so we don't accept returns or give refunds for change of mind. Please contact us before sending anything back.
  • Incorrect or incomplete address. If the carrier can't deliver because the address was wrong or incomplete, the package comes back to us and we'll contact you. We'll reship it once you confirm the correct address; the reshipping cost (the original shipping charge plus a handling fee) is yours. If we don't hear back within 14 days of contacting you, the package may be discarded without a refund.
  • Unclaimed packages. Packages that go unclaimed are returned to us and can be reshipped on the same terms.
  • Packages returned a second time. A package that comes back to us after being reshipped can't be reshipped again or refunded.

Late or missing refunds

Approved refunds go back to your original payment method within a few business days. If you haven't seen yours, check with your card company, then your bank, since it can take some time for a refund to post. If it still hasn't arrived, contact us and we'll help.